Informed Agents – Increased Productivity
How do you maximize agency productivity when questions arise during the day-to-day workflow? With over 145 categories of information and a wealth of information at the agent’s fingertips, ASK Travelport provides fast and easy access to a multi-lingual online help resource to support effective productivity throughout the agency process. Travelport’s global product support and information is just a click away.
Information at Your Fingertips – When and where you need it
ASK Travelport offers unique features to support your agency operations for increased productivity through informed agents:
Find clear answers about products, functionality, services, travel content and more through ASK Travelport’s expanded information database
Track your incident or elect to receive status updates through an e-mail notification each time the incident is actioned, escalated or closed*
Allow the Help Desk agent to take immediate control of your screen to see the issue and work together to resolve*
Access information in your preferred language and tailor your account preferences in My Stuff
Receive timely Product Advisories, Service Messages and updates to the most frequently asked questions*
From product functionality to the latest Travelport product news, our unique online support enables you to quickly resolve questions without ever picking up the telephone. Just click and receive the answer.
* Selected services are not available in all countries.