Customer Community
Together, We Will Take Your Business Where You Want to Go
At Travelport, we are dedicated to our customers, understanding your needs and helping you reach your business goals. Our customers tell us we distinguish ourselves from the competition by offering thoughtful, collaborative planning and development to bring you the right tools for your success. We regard each customer as a true partner, working together to deliver advances in travel technology that challenge the status quo.
We’re pleased to offer our valued customers and others in the travel community this dynamic, interactive resource – a portal with highly relevant information to keep you informed of critical issues, trends and developments in the global travel industry. We value your insights and opinions and encourage you to participate in this online forum. This innovative platform is one more way Travelport can be responsive to your needs and suggestions. As we build our online community, we welcome and encourage your ideas on what you’d like to see addressed here. Visit often to see what’s new and to be part of the growing dialogue with travel companies worldwide. Access the suggestion box to send us your ideas.
How Big Is Your Carbon Footprint?
Our Livelihoods and Our Planet
One of our initial areas of focus is the issue of carbon emissions and the affects of travel on the global environment. Sustainable travel is essential to both the health of our planet and the health of the travel industry. We invite you to learn more about what Travelport is doing to help reduce carbon emissions – and how you can help.
Your Carbon Footprint
Most individuals haven’t a clue. After all, carbon emissions and the release of other greenhouse gases into the environment are largely a result of everyday energy use. How do you measure something you can’t see? In reality, the affects of global warming due to human activity are more visible each day. One way to learn the size of your carbon footprint and do your part in making it smaller is to measure it. Travelport has joined businesses worldwide in creating tools to help you do just that.
Let’s All Do Our Part In Building a Sustainable Travel Programme
Carbon TrackerTM by Travelport is part of our broad initiative to address environmental issues on a global scale. Carbon Tracker is an advanced reporting tool we created for travel agencies and corporations. It addresses the growing demand among our customers and travellers worldwide who want to measure carbon emissions and make travel choices that are less harmful to our environment. Learn more by visiting www.travelport.com/CarbonTracker to see Carbon Tracker in action.
- October 9th, 2009 | Jeff Clarke, Chief Executive Officer and President of Travelport
Technology and the Travel Experience
Travelport is at its core a travel technology company. It takes world-class information technology to manage 15,000 messages a second, process more than 1 billion transactions on peak days and provide critical reservations systems and operations support for our airline customers. During the past two years we’ve invested more than $500 million in our transaction processing capabilities.... Read more
- October 1st, 2009 | Jeff Clarke, Chief Executive Officer and President of Travelport
Making a Difference One Trip at a Time
It’s not often that the leading players in a highly competitive industry come together behind a common cause. But sometimes the opportunity to make a difference in our world is so profound that the decision to act collectively is an easy one.... Read more
- September 22, 2009 | Jeff Clarke, Chief Executive Officer and President of Travelport
Business Travel = More Revenue, More Profit
Earlier this year, business travel became the subject of political criticism in the U.S. While the focus of this criticism was travel by companies that had received emergency federal assistance, the effect was to raise questions about business travel overall - at a time when companies were already cutting back on travel in the face of a global economic recession. Read more
- September 14, 2009 | Ken Esterow, President and CEO, Gullivers Travel Associates
Preserving the Travel Experience for Future Generations
If you’re a regular traveler, you’ve probably returned to a treasured destination only to find that it’s not the same experience you remembered. Maybe it’s more developed, more crowded or has been left to run down. Whatever the reason, it has changed..... Read more
- August 13th, 2009 | Jeff Clarke, Chief Executive Officer and President of Travelport
A Few Suggestions for Reading this Summer – or Any Season
Summer is a big time for reading lists, usually focused on lively page-turners for the beach. But it’s also a good time to catch up on books about business, management and new ways of looking at our rapidly changing world. So, with the summer winding down, I wanted to recommend a few books - both new and old - that have influenced the way I think about business and management. Read more
- July 23, 2009 | Gordon Wilson, President and CEO of Travelport GDS
Re-Inventing the GDS
In reading articles about the distribution of travel services, it’s not uncommon to come across the phrase “traditional GDS.” In a 21st Century context, “traditional” suggests the old way of doing things – more Betamax than Blu-ray. Although I don’t think this is actually true of the modern GDS and the advanced technology that drives our business, it’s a reminder that the future of our industry depends on more than the scale and presence the GDSs have today. We have to evolve to meet the growing and changing needs of our customers, and this means changing some of the ways we have traditionally done business. Read more
- July 8, 2009 | Jeff Clarke, Chief Executive Officer and President of Travelport
Summer deals entice consumers as travel industry begins to stabilize
The global recession has taken its toll on airlines, hotels and the rest of the travel industry. Travelport market research data show air traffic bookings in June were down 12% from a year ago. But for consumers – particularly leisure travelers – the result is a very attractive summer travel season as airlines and hotels entice travelers with lower fares and promotional packages. Read more
- June 19th,2009 | Gordon Wilson
Today’s Travellers Still Demand Informed Travel Choice
It wasn’t long ago that various pundits were proclaiming the death of the dinosaur Global Distribution Systems (GDS) and declaring that the Internet would replace us all. But for all the success of travel “supplier.com” sites – and they have had some considerable impact on GDS volumes – consumers have demonstrated that they still want choice. Read more
- May 21st, 2009 | Jeff Clarke, CEO and President
WTTC Summit and the Tourism for Tomorrow Awards
I returned a few days ago from the annual World Travel & Tourism Council (WTTC) Summit in Brazil. The WTTC plays a leadership role in raising awareness of the travel and tourism industry and its importance to the global economy. Members include the CEOs of about 100 of the world’s leading travel and tourism companies. Read more
- March 11th, 2009 | Jeff Clarke, CEO and President
Business Travel is an Economic Stimulus
In my last post, I wrote about the need for the U.S. to do more at the national level to promote travel and tourism. But some in Congress appear to be more intent on discouraging travel – business travel in particular. Read more
- February 20th, 2009 | Jeff Clarke, CEO and President:
Want Stimulus? Let’s Promote Travel
Economic stimulus has been the talk of Washington – and the world – for the past several weeks. But one subject has been missing from the discussion so far: the stimulative potential of travel and tourism. Read more
- January 15th, 2009 | Jeff Clarke, CEO and President
Making a Profit and a Contribution
One of the most interesting trends in business in the past decade or so has been the growing importance of corporate social responsibility (CSR). Companies are no longer expected just to earn a profit. We’re also judged on what kind of contribution we make to the world around us. And by contribution, I’m talking about more than traditional corporate philanthropy. It’s also about doing our part to help address social, economic and environmental challenges – not at the expense of our business, of course, but as part of making our companies and communities stronger. Read more
- December 19th, 2008 | Jeff Clarke, CEO and President
A Time for Leadership
Anyone who’s been in business for more than a few years has had to face the inevitable ups and downs of market and economic cycles. In my nearly 25 years in business - most of them in high tech - I’ve seen a few, including the bursting of the Internet bubble in 2000. But those events pale in comparison to the challenges we face today - challenges that put a real premium on leadership and management. Read more
- November 10th, 2008 | Jeff Clarke, CEO and President
Black Cloud or Silver Lining
If you travel a lot, I’m sure you’ve had many of the same experiences I’ve had lately. Smaller planes as airlines try to save on fuel. Fewer routes and less capacity. More last minute schedule changes and delays. A greater risk of getting bumped from your flight. Read more
“We have enjoyed a successful working partnership with Travelport for many years. Their local expertise along with the backing of their extensive global resources, experience and technical knowledge provides the support and confidence we need to run our business successfully.”
- Webjet
“Over many years, Travelport has responded to Lufthansa with great efficiency on both the product and support levels. Our commercial partnership with this GDS provider gives us flexibility, solid connections and accurate transactions amongst our global retail network.”
- Lufthansa
“We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided tailored solutions to help increase productivity and efficiency where it matters – and that is, servicing our customers.”
- HRG
“Travelport have a long standing relationship with Flight Centre and understand our business. We need responsive partners in this space and Travelport are well placed to meet our product delivery needs.”
- Flight Centre