Convenience over cost: Top Five business travel priorities of 2018
August 30, 2018
What’s the most important thing for a business traveler when making their booking? With increasing financial pressure to reduce travel spend, coupled with new tech ever changing traveler experience, we surveyed U.S business travelers about the key factors driving their booking decisions. The result in brief –that a “one-size-fits-all” approach will not meet today’s business traveler expectations for a personalized, self-service business travel experience that they demand.
Top Five: business travel priorities for air, hotel and rental bookings in 2018
- Time is money: Convenience is the motivation factor when choosing an airline for business travel. 48% of respondents prioritized factors like flight departure and arrival times, as well as direct flights, over company cost-savings and keeping a work/life balance.
- Use their data: Personal privacy is of little concern when booking business travel. More than 70% of U.S. business travelers would like to receive personalized ads based on their previous browsing history, personal interests, and previous travel purchases when booking business travel online.
- Expectations must be met: Travelers will pay for non-compliant upgrades themselves to increase convenience while on the road. More than half of business travelers are willing to pay out of their own pocket for upgraded hotel rooms, airline seats and rentals –as well as faster WiFi in hotels.
- Flexibility could improve: While almost 100% of travelers comply with their company’s travel policies, more than 80% agree they would like to work for an organization that allows them to book travel directly and offers automated, digital expense reporting.
- Travel budgets are up: 57% percent of respondents say their 2018 business travel budget is larger than their 2017 budget. Since 4 out of 5 U.S. business travelers state they like to travel for business, travel managers using the right technology tools can improve efficiency while reducing costs to meet the growing business travel market.
Commenting on the survey findings, Erika Moore, Travelport’s vice president and general manager of U.S. Sales said, “The survey suggests standard corporate travel practices may be falling short of business travelers’ expectations while on the road. Convenience and a familiar consumer experience are important to business travelers when planning and managing their journeys.”
With GDPR perhaps the hottest topic at the moment, one of the most surprising figures is around privacy. With 70% of travelers actively wanting their data to be used to provide specific recommendations, ads and insight, it clearly demonstrates a need to improve data-driven convenience to support business travel.
Find out how Travelport Trip Assist is changing the business travel experience.