Posted16th Sep, 2020
CategorySales & Business Development
Employment typeRegular - Full Time
|Purpose Statement: |
With a focus on the Small to Medium sized customer tier (SMB), to effectively manage and grow our commercial relationships with a portfolio of existing customers and to win new business via the telephone.
The Tele Account Manager’s portfolio of accounts is made up of customers who typically produce generally between 1,000 and 15,000 GDS segments per annum each. The role of the Tele Account Manager is to retain and grow this profitable customer base and to maintain loyalty through pro-active account management. There will also be a requirement to sell new products and solutions to this customer base.
To obtain new business from small to medium sized agencies with the overall objective to grow revenue. The role will focus on identifying, qualifying, driving and ultimately closing opportunities over the telephone.
Developing high value relationships with customers, prospects and internally; identifying and defining customer needs, articulating Travelport value proposition, differentiating from the competition and ultimately positioning Travelport as a strategic technology partner.
The Tele Account Manager builds internal relationships with the appropriate teams so that solutions supplied meet resource capabilities and company objectives and ‘locks in’ our smaller customers by implementing an effective, regular call plan with solid objectives.
Knowledge, Skills, Experience, Training, Education:
The Tele Account Manager position is essential to our structure. It will be critical for the Tele Account Manager to have excellent telephone skills to make this customer base feel truly valued to maintain on-going profitable relationships and to win new business.