Skip to main content
Begin main content


Manager, Market Intelligence

US - ATLANTA - DATA CENTER, US - ATLANTA - HQ, US - Remote Worker Apply Now

Location(s)

US - ATLANTA - DATA CENTER, US - ATLANTA - HQ, US - Remote Worker
US - Denver - Englewood
US - Atlanta

Posted

29th Sep, 2020

Job ID

7678BR

Category

Marketing

Employment type

Regular - Full Time

What does a great Manager, Market Intelligence do?

This is a management role focused on defining and executing customer, market and competitor research, leveraging our research platforms to deliver actionable insights/intelligence to support business goals and strategic decision making.

  • Brings experience in Voice of Customer (VoC) platform operation, working on the design, delivery and maintenance of surveys - likewise for the underlying data sources utilized for survey invitations.  Works directly with stakeholders to design surveys and research approaches that capture relevant and actionable feedback from customers; designs dashboards for key business areas that provide insight to drive ongoing product/service or interaction improvement.
  • Works on customer engagement platforms, growing and evolving these to support the business with understanding customer needs and drivers.
  • Builds a strong network of stakeholders, partnering to maximize impact of the voice of our customers in their relevant business area (Commercial, Product, Marketing, Customer Support).
  • Looks at the travel industry and beyond to form impactful insights across a range of topics covering industry recovery, economy, tech industry and more.  Identifies strategies applied by competitors and the wider industry; highlights these with relevant parts of the business at all levels.
  • Has keen interest in learning about new areas of focus (trend watching) and sharing knowledge in a concise and impactful style.  Inspires business stakeholders to embrace VoC, supporting them in forming prioritized action plans.
  • Is comfortable engaging directly with customers in interview, and consistently models customer centric behaviors and language, encouraging others to do the same and recognizing those who do.
  • Proactively engage with stakeholders to understand research/insight needs, define approaches/proposals, design surveys and deliver resulting analysis and dashboards, empowering management of their business area in a customer centric way.  
  • Deliver impactful and actionable market and competitive insights through presentations/reports to leadership and teams allowing effective strategic and tactical decision-making and implementation.
  • Manage and grow customer communities for research, through development of recruitment and member engagement strategies – enhancing opportunity for targeted research and engagement.
  • Consolidate insights from different sources to develop a detailed view of customer successes, opportunities and pain points.
  • Conduct ad hoc analysis to get market insights around unplanned/unexpected events; partner with third party vendors to deliver insights to support business response.
  • Manage internal surveys to support employee engagement and continuous improvement focused on business operations and execution.
  • Develop and share customer story from insights, to increase employee empathy with our customers.
  • Partner strongly with stakeholders; embody the principles of CX in serving their needs.
  • Collaborate as needed to embed research platforms and best practice/optimal ways of working.
  • Utilize research best practice expertise to guide the business to gather true customer insight.

Why Travelport?

We build innovative software solutions that have a global impact upon the lives of travelers and travel agents. As the partner of choice for travel’s game-changers, you’ll drive transformation and be part of a winning culture.

What we look for?

  • Customer centricity, understanding of CX factors and how to measure them.
  • Relationship-building and interpersonal skills; adapt personal style to suit situations/stakeholders.
  • Ability to network effectively at all levels and influence without direct management oversight.
  • Analytical skills, uses data to derive insight and support recommendations.
  • Communication skills, ensuring clarity/instilling confidence to bring desired outcomes.
  • Understanding of methodologies required to deliver consistently robust insight.
  • Experience in a market research role, either agency or client side.
  • Experience using online survey tools (preferably Qualtrics) including designing, programming and distributing surveys.
  • Experience sharing customer stories through myriad means to stakeholders at all levels.
  • Strength in problem solving and analytics and capable of driving insight to action.
  • Adapting to changing business priorities, recognizing/realizing opportunities to drive value.
  • Microsoft Excel skills with experience of data manipulation, pivot tables.
  • Experience using secondary research to develop understanding and analysis of potential future trends.
  • Experience managing feedback to support journey-based approach to CX design.
  • Understanding of Travel Commerce and sound awareness of the external industry environment preferred.
  • Educated to degree level in a relevant subject.

As we evolve and grow as a business, so do you.

You will thrive within a collaborative and creative atmosphere where continuous learning and your commitment to making a difference are rewarded.

See yourself here: https://www.linkedin.com/showcase/life-at-travelport/

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities.

Interested? We’d love for you to get in touch.

Interested in this role?

Apply Now


Manager, Market Intelligence

US - ATLANTA - DATA CENTER, US - ATLANTA - HQ, US - Remote Worker Apply Now

Location(s)

US - ATLANTA - DATA CENTER, US - ATLANTA - HQ, US - Remote Worker
US - Denver - Englewood
US - Atlanta

Posted

29th Sep, 2020

Job ID

7678BR

Category

Marketing

Employment type

Regular - Full Time

What does a great Manager, Market Intelligence do?

This is a management role focused on defining and executing customer, market and competitor research, leveraging our research platforms to deliver actionable insights/intelligence to support business goals and strategic decision making.

  • Brings experience in Voice of Customer (VoC) platform operation, working on the design, delivery and maintenance of surveys - likewise for the underlying data sources utilized for survey invitations.  Works directly with stakeholders to design surveys and research approaches that capture relevant and actionable feedback from customers; designs dashboards for key business areas that provide insight to drive ongoing product/service or interaction improvement.
  • Works on customer engagement platforms, growing and evolving these to support the business with understanding customer needs and drivers.
  • Builds a strong network of stakeholders, partnering to maximize impact of the voice of our customers in their relevant business area (Commercial, Product, Marketing, Customer Support).
  • Looks at the travel industry and beyond to form impactful insights across a range of topics covering industry recovery, economy, tech industry and more.  Identifies strategies applied by competitors and the wider industry; highlights these with relevant parts of the business at all levels.
  • Has keen interest in learning about new areas of focus (trend watching) and sharing knowledge in a concise and impactful style.  Inspires business stakeholders to embrace VoC, supporting them in forming prioritized action plans.
  • Is comfortable engaging directly with customers in interview, and consistently models customer centric behaviors and language, encouraging others to do the same and recognizing those who do.
  • Proactively engage with stakeholders to understand research/insight needs, define approaches/proposals, design surveys and deliver resulting analysis and dashboards, empowering management of their business area in a customer centric way.  
  • Deliver impactful and actionable market and competitive insights through presentations/reports to leadership and teams allowing effective strategic and tactical decision-making and implementation.
  • Manage and grow customer communities for research, through development of recruitment and member engagement strategies – enhancing opportunity for targeted research and engagement.
  • Consolidate insights from different sources to develop a detailed view of customer successes, opportunities and pain points.
  • Conduct ad hoc analysis to get market insights around unplanned/unexpected events; partner with third party vendors to deliver insights to support business response.
  • Manage internal surveys to support employee engagement and continuous improvement focused on business operations and execution.
  • Develop and share customer story from insights, to increase employee empathy with our customers.
  • Partner strongly with stakeholders; embody the principles of CX in serving their needs.
  • Collaborate as needed to embed research platforms and best practice/optimal ways of working.
  • Utilize research best practice expertise to guide the business to gather true customer insight.

Why Travelport?

We build innovative software solutions that have a global impact upon the lives of travelers and travel agents. As the partner of choice for travel’s game-changers, you’ll drive transformation and be part of a winning culture.

What we look for?

  • Customer centricity, understanding of CX factors and how to measure them.
  • Relationship-building and interpersonal skills; adapt personal style to suit situations/stakeholders.
  • Ability to network effectively at all levels and influence without direct management oversight.
  • Analytical skills, uses data to derive insight and support recommendations.
  • Communication skills, ensuring clarity/instilling confidence to bring desired outcomes.
  • Understanding of methodologies required to deliver consistently robust insight.
  • Experience in a market research role, either agency or client side.
  • Experience using online survey tools (preferably Qualtrics) including designing, programming and distributing surveys.
  • Experience sharing customer stories through myriad means to stakeholders at all levels.
  • Strength in problem solving and analytics and capable of driving insight to action.
  • Adapting to changing business priorities, recognizing/realizing opportunities to drive value.
  • Microsoft Excel skills with experience of data manipulation, pivot tables.
  • Experience using secondary research to develop understanding and analysis of potential future trends.
  • Experience managing feedback to support journey-based approach to CX design.
  • Understanding of Travel Commerce and sound awareness of the external industry environment preferred.
  • Educated to degree level in a relevant subject.

As we evolve and grow as a business, so do you.

You will thrive within a collaborative and creative atmosphere where continuous learning and your commitment to making a difference are rewarded.

See yourself here: https://www.linkedin.com/showcase/life-at-travelport/

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities.

Interested? We’d love for you to get in touch.

Interested in this role?

Apply Now