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Enhance your traveller experiences

Support for more personalized, more rewarding shopping experiences for Etraveli customers

To support your growth objectives, Travelport will leverage our AI and data analytics capabilities to support more personalized, more rewarding shopping experiences for Etraveli customers. In particular, through our consultative approach, we will combine travel trends data, customer demographic data, travel shopping data, and data from a range of other sources to ensure your offers are tailored to the right customer personas, align with consumer motivations and consider key market trends. We then use search optimization – including mobile-search optimization – to present the most relevant content for customers every time.

Optimizing Etraveli searches to maximize conversion

The insights needed for personalized, optimized searches are provided by our team of data experts. Working together, this team can provide you with tactical and strategic data that will support personalized offers, drive conversion, and boost your commercial success.

Helping you to develop your mobile strategy

Etraveli’s increasing focus on mobile as a booking channel demands a pivot from breadth of choice to targeted, relevant persona or profile-driven travel options. By providing data insights that show which travel options should be presented to which customers, Travelport will help Etraveli to maximize conversion on your mobile channels.

Flight bookings via mobile

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As an outcome from our data collaboration with Travelport, we have defined a marketing plan that ensures the performance of persona bookings in the peaks we identified, including customer acquisition channels, pricing and flight content and campaigns.

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Spokesperson from European OTA Travix

Helping you build stronger, more profitable customer relationships

Travelport is a recognized industry leader in customer engagement. Our award-winning Engage tool is used by EasyJet and other industry partners to support pre and in-trip customer communications, and the technology can be integrated into Etraveli’s existing mobile platform and apps quickly and easily if required with support from our developer team.

Rather than redesigning or replacing what you already have, we will propose solutions based on plugins and messaging notification services to improve your traveller engagement. We also have new customer engagement software in the pipeline for 2020 that will allow you to provide self-service applications for your travellers if required, including self-service voluntary itinerary changes.