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Travelport launches free COVID-19 Smartpoint Plugin

July 15, 2020

Press Release

-    Provides comprehensive information on travel restrictions across the world, updated daily
-    Integrated directly into Smartpoint agent desktop for maximum efficiency

Langley, UK, 15 July 2020: Travelport, a leading technology company serving the global travel industry, today launched the Travelport COVID-19 Smartpoint Plugin. The plugin provides travel agencies with the latest information on government restrictions, lockdowns and safety measures across the globe – all within the agent workflow. It is available free-of-charge to all Travelport customers globally, using Travelport Smartpoint 8.2 or above, and can be downloaded directly from Travelport Marketplace.
The new tool provides detailed information on a range of topics, including:  lockdown rules, entry requirements and quarantine measures for travelers. Country-level information can be displayed at the click of a button, allowing agents to advise their customers easily and instantly.

Kyle Moore, Global Head of Customer Strategy and Marketing, Travelport, said: “The travel ecosystem today is probably the most complex it has ever been, with government, airline, and hotel policies in every country constantly-changing. We’re making sure our agent partners no longer need to constantly leave their workflow to search for accurate and up-to-date information – greatly improving their efficiency in servicing their traveler customers.” 

The information in the Travelport COVID-19 Smartpoint Plugin is provided by global travel safety intelligence provider, Safeture, and is updated daily. “Our collaboration with Travelport will provide millions of travelers with the information they need to make informed decisions. With travel showing signs of a long-awaited recovery, creating this sense of security will be key to the reopening of economies and societies,” commented Magnus Hultman, Chief Executive Officer of Safeture.

“Working with the Travelport COVID-19 Smartpoint Plugin will allow our consultants to advise our customers with up-to-date destination information regarding this pandemic straight from the Smartpoint desktop. Travelport has turned this around quickly. It is great to know they are listening to the needs of the industry and are prepared to supply new leading-edge tools that can help aid recovery,” said Colin Boddy, Group Commercial Director, Meon Valley Travel Group.

“With the Travelport COVID-19 Smartpoint Plugin, we can provide reliable information to clients on the destinations they’re planning to travel to or through, without leaving the workflow. In this way, we’re able to continue providing a top-class service to clients who can confidently make travel choices and book flights,” commented Scott Pawley, Managing Director, Global Travel Management.

The plugin is the latest Travelport initiative to arm travel agents with the safety information they need and to support a safe, healthy, and responsible return to travel. In recent months, Travelport has:

-    Created the travel technology industry’s first COVID-19 Resource Hub; compiling information such travel supplier policy trackers, relevant news, and guides. To-date, the company has registered more than 80,000 visits to the hub. 
-    Contributed to the formation of various World Travel and Tourism Council protocols aimed at supporting a strong industry recovery. 
-    Helped airlines to use the Travelport Rich Content and Branding merchandising solution to communicate safety information to travel agents.
-    Worked with hotel groups to utilize descriptive space on the GDS screens to communicate safety information.

A video demonstration of how the plugin works, can be found here


About Travelport (

Travelport is the technology company which makes the experience of buying and managing travel continually better, for everyone. It operates a travel commerce platform providing distribution, technology, payment and other solutions for the global travel and tourism industry.  The company facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel platform.  

Travelport has a leading position in airline merchandising, hotel content and distribution, car rental, mobile commerce and B2B payment solutions.  The company also provides IT services to airlines, such as shopping, ticketing, departure control and other solutions.  With net revenue of over $2.5 billion in 2018, Travelport is headquartered in Langley, U.K., and is represented in approximately 180 countries and territories.

Travelport Media Contacts
Lance John
Communications Manager, Asia Pacific, Middle East and Africa
m: +65 8128 0967 

Media contacts