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A trio of Travelport Trip Assist wins across three continents

May 1 2018

Press release

Travelport (NYSE: TVPT), the leading travel commerce platform, today announced a trio of new agreements with travel agencies in the UK, the Middle East, and Singapore to deploy Trip Assist, Travelport’s mobile app for agencies.

The new agreements come after the successful launch of Trip Assist and will give the customers of UK-based Omega Travel Limited, the United Arab Emirates-based Cozmo Travel, and Singapore-based Pegasus Travel a personalized service at their fingertips wherever they are on their journey.

Trip Assist provides agencies with a fully branded mobile engagement solution that enables them to support, engage and connect with their travellers at every stage of their journey. Incorporating smart itinerary management capabilities and the ability to create agency defined messages; Trip Assist empowers agencies to build stronger relationships with travellers. For travellers, Trip Assist is a personal digital travel concierge service that provides day of travel assistance, real-time trip alerts and click to call agent support.

Dr. Mingliang Chen, Chairman of Omega Travel, commented: “We are delighted to pioneer this new mobile technology in Europe which will extend our engagement with today’s hyper-mobile travellers. We are confident that Travelport’s innovative mobile technology will bring our agency brand to life via mobile and help win new business.”

Jamal Abdulnazar, CEO of Cozmo Travel, commented: “Our customers are increasingly moving to mobile first and therefore we wanted a mobile platform to keep our customers engaged at every stage of their journey. Trip Assist provides us with a Cozmo Travel mobile app that lets our customers enjoy the ease of digitally managing their entire-journey as if one of our agents is sitting in their palm, ready to help.”

Charles Tan, Managing Director of Pegasus Travel Management, commented: “We are happy to be the first user of Trip Assist in Asia. Mobile has significantly transformed our customers’ travel experiences and we strive to constantly provide more contextual information and better engagement to them, in a hassle-free manner. Travelport has been a great technology partner and we look forward to growing our business through further collaborations with them.”

Niklas Andreen, Senior Vice President and Managing Director, Global Hospitality and Digital at Travelport added: “Mobile done right, allows agents to move from passive itinerary management to being a true proactive partner of the travellers throughout their journey. Travelport is proud to be working with such pioneering travel agencies as Omega Travel, Cozmo Travel and Pegasus Travel Management on redefining the role of the travel agency through mobile engagement.

About Omega Travel

Omega Travel Limited operates as a travel agency and tour operator. It specializes in flights, hotels, car hire, travel insurance, holiday packages, and last-minute deals. The company sells to destinations worldwide; and has a specialty in long and mid haul destinations, including Asia, the Far East, and Australia. It offers a range of travel products online, over the telephone, and through retail outlets and branches in the United Kingdom. Omega Travel also offers luxury cruises and bespoke VIP tour packages with visa services. The company was incorporated in 1996 and is based in London, United Kingdom. It has branches in Milton Keynes, Manchester, Birmingham, Leeds, and Edinburgh, United Kingdom.

About Cozmo Travel

Cozmo Travel LLC is a leading UAE based travel company specialized in travel management. The company caters to the needs of independent and corporate traveller alike and offers its consumers ready-made packages as well as customized journeys. The company focuses on bringing added value with a unique and personal customer service. Cozmo Travel is a one stop shop for all travel solutions. Our range of services includes travel planning, hotel bookings and in-resort assistance, organizing of excursions and safaris, visa processing, Hajj & Umrah services and ticketing amongst others.

About Pegasus Travel Management

Founded in 2007, Pegasus Travel Management is a Singapore based travel agency that started off by specialising in golf tours before evolving over the years, into a full fledge travel concierge for outbound corporate and leisure travellers. From airlines, hotels, to transport, visa requirements and customisation of itineraries, the company sees to your every travel needs. Though a SME, Pegasus Travel Management prides itself as a SGD 1.5 million paid up capital business, that portrays its commitment as a travel advisory and management hub to all of their clients. The drive to constantly innovate and keep the human touch strong is within their DNA. The company believes not in the reliance, but instead, leverage of technology in the modern world to provide an even more personal experience to their travellers.

With a dedicated, tight knit team of experienced travel consultants, Pegasus Travel Management strives to continually bring confidence to all travellers under their care; To push the boundaries in providing a positively holistic travel experience.

About Travelport

Travelport is the technology company which makes the experience of buying and managing travel continually better.  It operates a travel commerce platform providing distribution, technology, payment and other solutions for the global travel and tourism industry.  The company facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel platform.

Travelport has a leading position in airline merchandising, hotel content and distribution, car rental, mobile commerce and B2B payment solutions.  The company also provides IT services to airlines, such as shopping, ticketing, departure control and other solutions.  With net revenue of over $2.5 billion in 2018, Travelport is headquartered in Langley, U.K., has over 3,700 employees and is represented in approximately 180 countries and territories.

Media Contacts

Henry Jakins (based in the UAE)
Head of Communications, Europe and APACMEA
t +971 50 107 0018

Syazanah Haniff
Senior Communications Manager, APAC
T: +65 6412 2531


Chris Boba
Corporate Communications Manager, EMEA
Tel: +44 (0) 1753 288 691