Travel resellers are often left frustrated by the amount of time they have to spend on manual, repetitive tasks that drive no revenue. Travelport Efficiency Suite provides an event-driven solution to increase agent productivity with simple commands and a user-friendly interface. Its intuitive templates and automation make rule creation easy and accessible through one single portal.
Optimize your agency workflow
Using simple "if this, then that" rule creation, your operations and helpdesk staff can streamline workflows and quickly automate manual processes. Get back time spent scheduling changes, finishing files, managing queues, and confirming tickets, and use it to focus on revenue opportunities.
Automate customer communications
Delight your customers by effortlessly anticipating their needs and offering real-time support without agent intervention. Track un-used e-tickets for refunds, automate communications about disruptive schedule changes, and automatically send your travelers their flight itineraries and e-ticket receipts.
Enhance visibility and agent efficiency
The intuitive user interface and simple commands offered within a single dashboard allow your team to quickly take control of day to day operations. Efficiency Suite provides a variety of key service commands including: Schedule Change, Auto-ticketing, Queue Management, File Finishing, Quality Control and Fare Optimization.