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BCD Travel

How we helped achieve a 90% increase in preferred vendor selection due to real-time messaging
BCD Travel

Customer

BCD Travel

Channel

Travel agent

Product

Mobile app

Challenge

BCD Travel needed to maintain its position in the marketplace as a key partner to corporates. The TMC invested in a high-end, sophisticated mobile and digital strategy.


Solution

Leveraging innovative digital travel services BCD Travel built Tripsource® - an end-to-end mobile trip management platform focused on simplifying the travel experience, increasing traveler engagement and delivering a superior service for travelers.


Result

Simplifying the travel experience

Tripsource appEnd-to-end trip management

Tripsource® was built to make life on the road as easy as possible for corporate travelers. It offers an end-to-end trip management platform that provides travelers with everything they need for a seamless and productive trip experience.

Instant access to trip information

Tripsource® tracks and organises all trip details by segment including flight, hotel, ground transfer, car rental and rail. Incorporating native mapping, directions, travel guidelines, contact and security information, it provides travelers with one central location for all trip information.

Increasing traveler engagement

Customised messages direct to the traveler's device

Using real-time messaging capabilities Tripsource® provides travel updates such as flight delays, gate changes, risk alerts and reminders as well as company-specific information to keep travelers engaged while they are on the road.

Extending to a multi-device travel experience

Travelers can access TripSource® online from their PC, tablet or smartphone, enabling BCD Travel’s clients to connect with their end-travelers at even more touchpoints.

Tripsource customised messages

Delivering superior service for business travelers

Tripsource hotelbookingKeeping travelers informed & in control

Tripsource® uses dynamic trip information, detailed itineraries, outside bookings, smart messaging and self-serve features such as click-to-call to put the traveler in control and ensure a seamless day of travel experience.

Hotel booking made easy

Incorporating hotel booking capabilities Tripsource® helps travelers easily identify hotels that are within company policy and automatically adds any reservations to their trip itinerary.

Elevating BCD’s business travel service with an end-to-end mobile trip management platform

733K

App downloads to date

4.5

Average app star rating

94%

returning users year on year

8M+

Trips served to date

90%

Increase in preferred vendor selection due to real-time messaging

150+

Available in 150+ countries

Watch the video

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Since we chose Travelport Digital we have not looked back. They have been by far one of the best partners in development we’ve ever had.

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John Snyder
President & CEO, BCD Travel

Find out how Travelport can help you accelerate your traveler engagement today