Addressing the need of the 'always on traveler'
With the mobile phone rated as the #1 most indispensable item travelers carry with them when travelling a key focus for the XL Travel Group was to deliver a mobile user experience that was seamless, intuitive and in line with the expectations of today’s ‘always-on’ traveler.
"The provision of sophisticated mobile services in travel is no longer an option, it has become a necessity. Business and leisure travelers no longer just want mobile technology to transform their travel experience, it is an expectation."
Marco Ciochetti, CEO of XL Travel Group
Leveraging the Travelport Trip Assist mobile engagement platform
XL Travel launched their XLGO app to elevate their brand awareness among travelers, increase traveler engagement and deliver a more seamless travel experience.
“New travel app set to revolutionize travel.”
Elevating the agency brand
Keeping the agency brand front of mind
The XLGO app allows XL Travel to configure messaging, tone of voice, colors, fonts, icons, and images to deliver a premium, branded user experience that re-enforces their brand identity in a critical digital channel.
Staying ahead of mobile trends
Using the flexible Travelport Trip Assist solution the XLGO app can scale easily. Regular 8 week release cycles provide an evolving mobile solution that will continue to address the needs of the traveler and keep the XL Travel Group at the forefront of mobile technology.
Increasing traveler engagement
Agency-defined communications in minutes
Incorporating a flexible messaging solution the XLGO app provides the XL travel agencies with a platform to provide important program information directly to the traveler at the right moment and in their brand tone of voice.
Improving digital services
With end-to-end itinerary management capabilities, accurate trip updates, contextual messaging and self serve features the XLGO app provides all of the in-trip support that VIP services provide at a fraction of the cost.
Creating a seamless travel experience
One location for all trip information
Using sophisticated itinerary management capabilities, the XLGO app allows travelers to manage all aspects of their trip right from the palm of their hand, anytime, anywhere.
Native features that simplify the experience
Using Touch ID and self-serve features such as native mapping and click-to-call agent assistance, the XLGO app helps save the traveler time by providing a seamless, intuitive travel experience.