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XL Travel Group

How we helped build stronger traveler relationships through mobile engagement
XL Travel

Customer

XL Travel

Channel

Travel agent

Product

Travelport Trip Assist

Challenge

Addressing the need of the 'always on traveler'

With the mobile phone rated as the #1 most indispensable item travelers carry with them when travelling a key focus for the XL Travel Group was to deliver a mobile user experience that was seamless, intuitive and in line with the expectations of today’s ‘always-on’ traveler.

"The provision of sophisticated mobile services in travel is no longer an option, it has become a necessity. Business and leisure travelers no longer just want mobile technology to transform their travel experience, it is an expectation."

Marco Ciochetti, CEO of XL Travel Group


Solution

XL Travel mobile appLeveraging the Travelport Trip Assist mobile engagement platform

XL Travel launched their XLGO app to elevate their brand awareness among travelers, increase traveler engagement and deliver a more seamless travel experience.

“New travel app set to revolutionize travel.”

Independent Online
May 2017


Result

XL Travel appElevating the agency brand

Keeping the agency brand front of mind

The XLGO app allows XL Travel to configure messaging, tone of voice, colors, fonts, icons, and images to deliver a premium, branded user experience that re-enforces their brand identity in a critical digital channel.

Staying ahead of mobile trends

Using the flexible Travelport Trip Assist solution the XLGO app can scale easily. Regular 8 week release cycles provide an evolving mobile solution that will continue to address the needs of the traveler and keep the XL Travel Group at the forefront of mobile technology.

Increasing traveler engagement

Agency-defined communications in minutes

Incorporating a flexible messaging solution the XLGO app provides the XL travel agencies with a platform to provide important program information directly to the traveler at the right moment and in their brand tone of voice.

XL Travel real time engagement

Improving digital services

With end-to-end itinerary management capabilities, accurate trip updates, contextual messaging and self serve features the XLGO app provides all of the in-trip support that VIP services provide at a fraction of the cost.

XL Travel mobile technologyCreating a seamless travel experience

One location for all trip information

Using sophisticated itinerary management capabilities, the XLGO app allows travelers to manage all aspects of their trip right from the palm of their hand, anytime, anywhere.

Native features that simplify the experience

Using Touch ID and self-serve features such as native mapping and click-to-call agent assistance, the XLGO app helps save the traveler time by providing a seamless, intuitive travel experience.

Helping XL Travel agencies build stronger traveler relationships through seamless, trusted and personalized mobile experiences

11K+

Trips serviced (as of May 2017)

82%

Returning users MoM

5

Average app star rating

Watch the video

XL Travel case study
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Selecting Travelport for our mobile solution and roadmap will enable us to lead the way when providing innovative mobile travel services in our market that make every stage of travel more efficient, seamless and enjoyable.

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Marco Ciocchetti
CEO, XL Travel group

Ready to start your journey? Find out how Travelport can help you accelerate your traveler engagement by contacting the experts today