Set-up your MyTravelport account
We’ll soon be moving to a new Support system where you’ll need a MyTravelport account to raise a case. If you’re not sure if you’ve already been provisioned, try reset your password or go and create one at MyTravelport.
A summary of what's coming
In 2019 we're combining MyTravelport, Service Now - a new support platform, and a new telephony system into a Beta release, to provide an integrated Support service. So, no matter how you contact us, we’ll start to make your every day a bit easier.
Here’s a summary of the changes we’re making
MyTravelport will be updated with our new support platform where the main page shows your three most recent open cases (we're no longer calling them incidents). When we launch the new platform we'll only move over any open cases and cases resolved in the last 10 days.
The MyTravelport Support page includes
A new, dynamic search bar to find relevant articles.
The most appropriate form to report a case.
Details on live updates where available.
The most frequently viewed articles and how they have been rated by your peers.
A detailed list of all your submitted cases and a very easy way to open a new case without the need to call the Help Desk.
Knowledge base improvements
An improved knowledge base both in quality of content and the accuracy of search, aligning knowledge topics with those that are searched the most. Initially articles will be available only in English, but we’ll translate to our supported languages as quickly as possible and let you know when available.
Getting in touch
We do recommend using MyTravelport to start, but over the coming months we’re simplifying the numbers you can call us on. We’ll be sharing these with you as they become available.