Modern Retailing – New July 2024

Modern Retailing new

Modern Retailing

Modern retailing is about putting the customer first, and delivering top class travel experiences across the entire journey. From booking, to servicing, to exchanges, it means making travel shopping as easy, fast, and stress-free as buying a watch on Amazon. Because when you put the customer first, everyone wins. Agencies, suppliers, and most of all, the person taking the trip.

Powering Modern Agency Retailing

Travelport is the only technology provider championing agencies as travel’s true retailers. We believe agencies are best placed to offer customers a complete travel service, and we’re helping them deliver it with better search, sell, and service capabilities — powered by AI and machine learning — all on one modern platform, Travelport+.

Search

Learn how we make it easier and faster to find the right air, hotel, rail, or car offer and ancillaries from any source, including NDC and low cost-carrier.

Sell

Learn how we’re reducing the overload of offers for agencies by allowing more control over what’s shown to customers, making upsell and cross-sell even easier.

Service

Hear about how we’re making it easier for agencies to service content and ancillaries from any source, including NDC, ensuring things run smoothly and quickly.

New research

Difficult to Compare

What does NDC and the direct-to-consumer selling trend mean for travel consumers? In our new research, we explore how the explosion of product choice — plus the lack of technical consistency — really impacts both travelers and agents.

Get the findings

MULTIPLE WEBSITES

ENDLESS COMPARISONS

COMPLEX BOOKINGS

ONE MODERN
TRAVEL AGENCY

WHY AGENCIES ARE TRAVEL’S TRUE RETAILERS

Agencies, we've got your back

Travelport

the only tech company investing in empowering agencies to transform their business and become better retailers.

Other platforms

Are built to optimize supply-side relationships. They are not focused on modern agency retailing.

And it's good
for suppliers

Modern retailing isn’t just good for travel agencies and consumers; it’s also good for suppliers.

Because when customers have the best choices across multiple suppliers, products, and ancillaries, they’re likely to find the perfect options — and therefore spend more.

Modern retailing also helps to set the right customer expectations, so they know what they’re buying no matter where they made the booking. That means happy customers boarding the plane, checking into the hotel, or picking up their car rental keys.