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Travel booking technology for independent agencies

Scale your travel technology systems to your needs and your budget. No matter what size your agency, compete on equal terms.

Overview

Travel booking is all going online‐right?

The majority of bookings are still made by agencies, even though the popularity of directly booking with travel suppliers has been growing over recent years. In fact, with some travelers, there are reports of a trend of returning to agencies to get that personal, bespoke service.

Knowing it’s essential to have the best in travel technology is one thing, finding it is something else. You need straight-forward tools scaled to suit your agency, whether you’re a sole trader or managing a small team of agents offering leisure and business travel.

Our travel booking technology has been developed for independent agencies, are scaled to meet your needs and will grow with you.

Watch how

Capabilities

Thousands of independent travel agencies are using our technology today. Having worked with agencies like you, around the globe for many years, means we understand the challenges you face.

You need to be able to compete within the ever-changing nature of the travel industry. You need rapid search results, great fares and a wealth of air, hotel and car rental content – all through a single, easy-to-use interface. Investing in a Travelport booking technology for independent agencies gives you best-in-class capabilities with room to grow for the future.
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Guide: How to grow your agency

Our travel booking technology enable you to maximise your revenues and become increasingly efficient. We have created a guide to provide you with insights on how to maximise your revenues.

Read guide

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Research report for independent agencies

Explore the current trends in travel buying, the market conditions that independent travel agents face and seek to understand the hurdles they encounter – and explores the strategies that might help overcome them.

Read report

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Industry leading features

If it is engaging with your customers through a mobile app, increase revenue through one of Smartpoint’s rich features by booking flight extra’s, holiday extra’s or automating e-ticket refunds and more, with one of our Travelport Travel Booking Technology we have you covered, check out our quick tours and discover its rich features.

Take interactive tour

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Optimisation, efficiency & effectiveness

Read this a helpful infographic with tips and tricks on how to grow your travel agency by increasing revenue, becoming more efficient, and enhancing the customer experience.

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Welcome to a smarter way to do business

Watch how Travelport's Travel Booking Technology makes life easier for you and helps you deliver a better, more personalized experience for your customers. So, it’s better for your business all round.

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Grow your agency

Quickly search and book flights (including low-cost carrier), hotels, and car hire.

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Increase revenue

Easily book flight extras, holiday extras and ground arrangements.

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Be more productive

Queue bookings to your favored consolidators, all from the same interface.

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Improve customer service

Get travel booking information straight to your travelers’ PCs or smartphones.

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Automate ticket exchange

Automate ticket exchanges to save your agents’ time.

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Effectiveness

Automate e-ticket refunds, so you don’t miss out on funds you’re due.

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Optimization

Optimize your agency’s operations, so you get more from yourself and your team.

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Efficiency

Manage negotiated fare contracts, mark-ups of private net fares and set up rules to control the content presented to your agents.

Smartpoint demo

Book a free, live, one-to-one demo by one of our Travel Tech Specialists to show you all capabilities and benefits of the our Travel Booking Technology in action.

Search and book

Smartpoint® is the ultimate user interface technology for today’s connected travel agency. It puts the world’s travel content at your fingertips and is packed with features that power better performance and enable you to create the perfect personalized service for your customers. Smartpoint lets you keep up-to-date with the widest range of real-time content from over 400 of the world's leading network airlines and all from within your workflow.

With more than 650,000 unique hotel properties and 36,000 car rental locations available, you can be confident you're offering the right choices for your travelers’ unique needs. Smartpoint will transform the way you work to maximize revenues, increase productivity and improve your agents’ experience.

Search and book

Engage your travelers

Travelers expect to have a mobile app to check on their travel plans. Being able to offer that can make a tangible difference in staying front-of mind with your customers. Our app is built specifically to help agencies leverage mobile to service the ultra-connected mobile traveler of today. Agencies can engage with travelers at every touch point throughout the travel lifecycle.

Your mobile app will be FREE to travelers. It offers itinerary management, real-time travel updates and rich itinerary information ensuring travelers are better informed as they travel.

Engage your travelers

Everything in one place

Our self-service portal is the single entry-point to all our services. It provides links to training, helps you find answers to any questions and should issues arise, gives access to live assistance.

You can access training for all the capabilities you have chosen so that you can get up and running quickly. Expert courses mean that you can learn more at your own pace and continually optimize your business.

Everything in one place

Marketplace

Marketplace is the Travelport app store allowing you to simply download whatever apps you need to tailor your travel booking system. Many of the apps are free-of-charge and will broaden your service offering in the form of additional content and services to maximize your revenues.

From airport parking and airport rail connections, to city activities and visa services, Marketplace has a host of add-on features for travel agencies to help improve productivity.

Marketplace

Changing travelers tickets

Industry estimates are that up to 15 percent of airline tickets issued by travel agencies are re-issues or exchanges.

For bookings that you’ve ticketed, automate your exchanges and re-issues. Automating the process will save your agents’ time and reduces the risk of attracting agency debits. Unlike some similar applications, you can use this capability as much as you need, all within Advanced.

Changing travelers tickets

e-Ticket management

Simple e-ticket management solution allows you to track, record, monitor, and report on the status of all e-tickets issued by your agency. This capability reduces the time you spend managing e-tickets with its easy and extensive search capabilities that deliver accurate and up-to-date information.

e-Ticket management

Prioritizing the right content

Optimize business performance by tuning the content choices presented to your agents.

This lets you maximize your agency’s performance by promoting content that is more profitable to you and helps you to reach any agreed supplier commercial targets.

Prioritizing the right content

Private fares

Manage airline negotiated private fares and set up rules to control the content presented to your agents. This capability facilitates fare, ticketing data, distribution criteria, rule and routing specification management.

By automatically retrieving your airline-filed private net fares, you can mark-up and control your selling fare levels displayed to your agents.

Private fares

Smartpoint demo

Book a free, live, one-to-one demo by one of our Travel Tech Specialists to show you all capabilities and benefits of the our Travel Booking Technology in action.