Travel booking is all going online‐right?
The majority of bookings are still made by agencies, even though the popularity of directly booking with travel suppliers has been growing over recent years. In fact, with some travelers, there are reports of a trend of returning to agencies to get that personal, bespoke service.
Knowing it’s essential to have the best in travel technology is one thing, finding it is something else. You need straight-forward tools scaled to suit your agency, whether you’re a sole trader or managing a small team of agents offering leisure and business travel.
Our travel booking technology has been developed for independent agencies, are scaled to meet your needs and will grow with you.
Search and book
Smartpoint® is the ultimate user interface technology for today’s connected travel agency. It puts the world’s travel content at your fingertips and is packed with features that power better performance and enable you to create the perfect personalized service for your customers. Smartpoint lets you keep up-to-date with the widest range of real-time content from over 400 of the world's leading network airlines and all from within your workflow.
With more than 650,000 unique hotel properties and 36,000 car rental locations available, you can be confident you're offering the right choices for your travelers’ unique needs. Smartpoint will transform the way you work to maximize revenues, increase productivity and improve your agents’ experience.
Engage your travelers
Travelers expect to have a mobile app to check on their travel plans. Being able to offer that can make a tangible difference in staying front-of mind with your customers. Our app is built specifically to help agencies leverage mobile to service the ultra-connected mobile traveler of today. Agencies can engage with travelers at every touch point throughout the travel lifecycle.
Your mobile app will be FREE to travelers. It offers itinerary management, real-time travel updates and rich itinerary information ensuring travelers are better informed as they travel.
Everything in one place
Our self-service portal is the single entry-point to all our services. It provides links to training, helps you find answers to any questions and should issues arise, gives access to live assistance.
You can access training for all the capabilities you have chosen so that you can get up and running quickly. Expert courses mean that you can learn more at your own pace and continually optimize your business.
Marketplace is the Travelport app store allowing you to simply download whatever apps you need to tailor your travel booking system. Many of the apps are free-of-charge and will broaden your service offering in the form of additional content and services to maximize your revenues.
From airport parking and airport rail connections, to city activities and visa services, Marketplace has a host of add-on features for travel agencies to help improve productivity.
Changing travelers tickets
Industry estimates are that up to 15 percent of airline tickets issued by travel agencies are re-issues or exchanges.
For bookings that you’ve ticketed, automate your exchanges and re-issues. Automating the process will save your agents’ time and reduces the risk of attracting agency debits. Unlike some similar applications, you can use this capability as much as you need, all within Advanced.
Simple e-ticket management solution allows you to track, record, monitor, and report on the status of all e-tickets issued by your agency. This capability reduces the time you spend managing e-tickets with its easy and extensive search capabilities that deliver accurate and up-to-date information.
Prioritizing the right content
Optimize business performance by tuning the content choices presented to your agents.
This lets you maximize your agency’s performance by promoting content that is more profitable to you and helps you to reach any agreed supplier commercial targets.
Manage airline negotiated private fares and set up rules to control the content presented to your agents. This capability facilitates fare, ticketing data, distribution criteria, rule and routing specification management.
By automatically retrieving your airline-filed private net fares, you can mark-up and control your selling fare levels displayed to your agents.