Travelport Trip Assist
A mobile engagement platform
for TMCs and travel agencies
A branded app for agencies
Travelport Trip Assist is a mobile solution that brings the agency brand to the App Store, and a rich set of features directly into the end-traveler’s hands. This new mobile platform allows travel companies to better manage the travel experience through a powerful set of mobile tools available on iOS and Android - including a smart itinerary manager, a day of travel assistant, a push-notification engine, a real-time alert system and the ability to contact an agent from within the app.
With Trip Assist, agencies can build stronger relationships with travelers by providing the right experience and information at the right time in the channel they use most, the mobile channel. It provides the agencies with more opportunities to connect, support and engage end-travelers at every stage of their journey, providing a seamless, trusted and personalized mobile customer experience in line with the expectations of today’s ‘always-on’ traveler.
Build your brand via mobile
Your travel agency’s value will shine through with your own-branded platform in iTunes and in Google Play. Benefit from our leading UX to design and configure an app that not only engages with travelers but also allows you to leverage the mobile channel to extend your service while letting them know who is supplying this unique experience. Business and leisure travelers no longer just want mobile technology to transform their travel experience, it is an expectation.
More Traveler Engagement
A powerful messaging platform allows you to automate communications so that not only is duty of care is upheld at all times but also that travelers are also armed with the most up to date information. Add new touchpoints with your travelers by creating and sending push notifications that communicate with your travelers about flight alerts, trip updates or promoting the travel program.
Ongoing platform updates
With regular feature releases Travelport Trip Assist helps you become a ‘mobile first’ brand and helps you get ahead of your competitors to win new business. You can avail of frequent updates to the platform and help shape the evolution of the solution. Upcoming releases, for example, will encourage user control via the ability to request flight changes, select preferred seating and the ability to synch trip information with personal calendars from within the app.
"The provision of sophisticated mobile services in travel is no longer an option, it has become a necessity. With this in mind, the launch of the XLGO app is the first step in our new mobile strategy, with additional mobile features and functionality to be regularly rolled out."Marco Ciocchetti, CEO of the XL Travel Group
XL Travel Group, one of the largest and most influential travel consortia in South Africa leverage Travelport Trip Assist to power their XLGO mobile itinerary app. With advanced mobile travel capabilities XLGO provides 160 XL travel agencies across both business and leisure with a market leading mobile experience to meet the need of today’s ‘always-on’ traveler.
Achieving better traveler engagement is easier with your own mobile platform. Why not book a live demo today and one of our mobile travel experts will listen, learn and provide advice on how to better achieve your business goals.