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Travel commerce platform privacy policy for the GDSBusiness partners privacyApplication and website privacy policyPrivacy Policy for Travel School Students


This Privacy Notice for California Residents (the “Notice”) supplements the information contained in Travelport’s various privacy notices which can be found at (“Travelport’s Privacy Notices”) and applies to travelers, website users, and business contacts of our business partners and suppliers who are California residents (“you”).

Travelport (Travelport, LP and its group companies) provides the following Notice in compliance with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act, 2023 (CPRA) and covers the collection, use and disclosure of your Personal Information within the preceding 12 months.

For the purposes of this section, “Business Purpose”, “Collection”, “Personal Information”, “Process” or “Processing”, “Sensitive Personal Information”, a “Sale” or a “Share” of your Personal Information have the meanings as defined in the CCPA.

California residents have the right to know the categories of Personal Information we collect, the purpose for collecting such Personal Information, and the categories of third parties to whom the Personal Information was disclosed for a Business Purpose or Sold or Shared. This information is set out below.

Category of personal informationCollectedDisclosed
Identifiers (such as name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, cookie information or other similar identifiers)Yes, when using our websites or accessing and using our products and services
(not all examples listed are collected in all cases)
Personal Information categories listed in the California Customer Records statute Cal. Civ. Code § 1798.80€ (such as name, signature, address, telephone number, passport number, driver’s license or state identification card number, credit/debit card number or any other financial information)Yes (not all examples listed are collected in all cases)Yes (not all examples listed are disclosed in all cases)
Protected classification characteristics under California or federal law of the United States of America (such as age, nationality, citizenship, marital status, medical condition, physical or mental disability)Yes, collected only from travelers. Travelport does not ask travel agents for information about your medical condition, physical or mental disability but this information may be provided by a travel agency submitting a special service request if requested by you. In these cases Travelport just passes this information onto the travel provider to fulfill the booking.(not all examples listed are collected in all cases)Yes (not all examples listed are disclosed in all cases)
Internet or other similar network activity (such as browsing history, search history, information on a user’s interaction with a website/mobile application or advertisement)Yes, when using our websites or accessing and using our products and services
(not all examples listed are collected in all cases)
Yes (not all examples listed are disclosed in all cases)
Inferences drawn from other personal information (such as a profile reflecting a person’s preferences, characteristics, predispositions, behavior and attitudes)Yes, sometimes when using our websites or accessing and using our products and services (not all examples listed are collected in all cases)Yes (not all examples listed are disclosed in all cases)
Sensitive Personal Information (Identifiers – such as state identification card or passport number)Yes, collected only from travelers (not all examples listed are collected in all cases)Yes (not all examples listed are disclosed in all cases)

We may collect your Personal Information from the following sources:

  • directly from you. For example, when you request information or a service from us or register for a Travelport product.
  • indirectly from you. For example, when we automatically collect usage details during your interaction with our products or our websites.
  • from our business partners. For example, when a travel agency submits your Personal Information into our systems to process a travel booking.
  • from our service providers that provide services on our behalf, such as payment service providers, analytics providers, search information providers and credit reference agencies.

We collect and use your Personal Information for the following Business Purposes:

Manage travel bookings: to process travel bookings on behalf of our travel agency users; enable our travel agency users to make and change travel reservations; provide our travel business partners (travel providers and travel agencies) with access to travel information; to issue tickets and other travel related documents on behalf of travelers; perform billing and accounting functions related to the travel.

Communication and customer support: to communicate with you to carry out our contractual obligations; provide you with product updates, product patches and fixes, provide you with product customizations and other similar operational communications; to send notices about changes to our terms, conditions and policies; to provide you with helpdesk and other customer support services, including monitoring and recording calls for quality, training and audit purposes. ,
Marketing: to communicate with you about new products and services, events, promotional and advertising materials that may be useful, relevant, or otherwise of interest to you; to administer surveys and questionnaires, or new competitions or sales promotions that you may enter.

Perform internal business processes: to conduct billing and accounting functions; quality assurance, testing, research, for analytics and statistical purposes (for example, using aggregated data to analyze travel trends); for product development and enhancement and for other internal business processes.

Operation of our websites and products: to operate and manage our websites and products; providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our websites and products.

IT security: for the management of our systems (including login records and access details, where you access our systems); to conduct IT security audits; to detect and manage vulnerabilities and security incidents.

Risk management and fraud prevention: for audit, compliance vendor management and other risk management purposes; for loss prevention and anti-fraud activities.

Legal compliance and investigations: to detect, investigate and prevent breaches of internal policies or illegal or fraudulent activity in accordance with applicable law; to ensure compliance with our legal and regulatory obligations under applicable law; to establish, exercise and defend our legal rights; to comply with lawful requests received from law enforcement agencies, public and regulatory authorities or other organizations.

Corporate transactions: to carry out re-organizations, mergers, joint ventures, acquisitions, and other similar business operations.

Travelport will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you with notice.

We may disclose your personal information to a third party for a Business Purpose as defined in the CCPA. When we do that, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and to use it for performing the contract only.
We disclose your Personal Information for a Business Purpose to the following categories of third parties:

  • to other Travelport group companies, as required for business administration purposes.
  • to our business partners who are directly involved in the fulfillment of travel-related services for you, such as airlines, hotels, car rental companies, rail and cruise operators.
  • to service providers who process your Personal Information on our behalf to help us provide our products and services, such as suppliers of software development services, business processing service providers, contact center service providers, training providers, computer maintenance providers.
  • to law enforcement agencies, public and regulatory authorities or other organizations to answer their lawful requests; for credit card processing, authentication, and fraud prevention; or as otherwise required or permitted by law, subpoena, or regulation.

In the preceding twelve (12) months, we have not sold any personal information.

If you are a California resident, you may exercise the following rights regarding our collection and use of your Personal Information:

Right to Know: You have the right to request, subject to certain exceptions under CCPA, that we disclose what Personal Information we collect and from whom, and how we use it. You also have the right to request the specific pieces of Personal Information we have collected about you, as well as information about disclosure for business purposes of your Personal Information to third parties.

Right to Delete: You may request that we delete any Personal Information about you that we have collected from you, subject to certain exceptions under CCPA.

Right to Correct: You may request that we correct any inaccurate Personal Information we maintain about you, and we will respond to you, taking into account the nature of the personal Information and the purposes of processing.

Right to non-discrimination: You have the right not to be discriminated against for exercising your CCPA privacy rights.

Right to Opt-Out of the Sale and Sharing of Your Personal Information: In some circumstances, you have the right to opt-out of the Sale and Sharing of your Personal Information. For purposes of the CCPA, a “Sale” is the disclosure of Personal Information to a third party for monetary or other valuable consideration, and a “Share” is the disclosure of Personal Information to a third party for cross-context behavioral advertising, whether for monetary or other valuable consideration. We do not Sell or Share your Personal Information.

Right to Limit the Use and Disclosure of Your Sensitive Personal Information: In some circumstances, you have the right to limit the use and disclosure of your Sensitive Personal Information to the purposes authorized by the CCPA.

Private Right of Action for Data Breaches: You have the right to institute a civil action against Travelport for unauthorized access, theft, or disclosure of nonencrypted and non-redacted personal information (as defined in the CCPA) due to the business failing to implement reasonable security practices and procedures appropriate for the particular type of Personal Information.

You may exercise your CCPA privacy rights by sending us an email to or by calling us at 1-800-245-5214. You may also authorize another person to make a data subject request on your behalf, and the authorized person may do so via the above listed submission methods.

We may ask you to provide information that will enable us to verify your identity in order to comply with your privacy request. Once we receive a verifiable request, we will reply to you to acknowledge the request within 10 days and respond to the request within 45 days of its receipt. If we require more time to respond to your request, we will inform you of the reason and extension period in writing, according to the applicable CCPA provisions.

Any disclosures we provide will only cover the 12-month period preceding the receipt of the request.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Travelport reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website or services (directly or indirectly) following the posting of changes constitutes your acceptance of such changes.

Effective Date: This policy was last updated on 2nd February 2024.

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