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Travelport application and website privacy policy

Find out what personal information we gather and how to control it

Privacy policy

The following Privacy Policy discloses what personal information we gather, how we use it, and how to correct or change it when you use Travelport applications or websites.

What information does Travelport collect?

Travelport may collect personal information such as your:

  • Name
  • Date of birth
  • Gender
  • Postal address
  • e-mail address
  • Telephone number
  • Credit card and payment information
  • Travel and accommodation details
  • Passport information
  • Special travel requests, such as a request for a wheelchair or a special meal

What does Travelport do with the information?

We use the personal information we collect to help create and perform the underlying contracts between you and travel providers and travel agencies. We may also use personal information for our legitimate business interests. More specifically to:

  • Process travel bookings
  • Provide travel agencies, management companies and suppliers with access to travel information
  • Make and change travel reservations
  • Perform billing and accounting functions related to the travel
  • Perform internal business processes (such as testing, quality assurance, and product development and enhancement)
  • Conduct scientific, statistical, and research activities regarding travel trends
  • Issue travel-related documents on behalf of travelers
  • Provide help-desk services
  • TSend notices, such as communications about products and services and changes to our terms, conditions and policies
  • Administer sweepstakes or promotions you may enter

To the extent sensitive personal data (e.g. health or religious data) are processed based on explicit consent, such consent can be withdrawn by the traveler at any time, without affecting the lawfulness of processing based on such consent before its withdrawal.

If you do not provide the data as described in this Privacy Policy, such action may disrupt, delay, cancel or increase the cost of Travelport-provided services, which may include your travel.

How does Travelport collect information?

We collect information interactively, when we request it from you and when you provide it to us voluntarily. We may also collect information automatically, recording information based on your use of Travelport products and services. On some websites, Travelport may deploy Google Analytics. Details regarding how Google Analytics collects and processes data can be found here: “How Google uses data when you use our partners' sites or apps” (located at www.google.com/policies/privacy/partners/ or any other URL Google may provide from time to time).

How long does Travelport hold the information?

Travelport retains personal information no longer than is necessary to comply with legal obligations and to fulfill the purposes of processing.

Where does Travelport collect and process information?

Travelport’s primary data center is in the United States of America; however, given the global nature of the Internet as well as our products and services, processing may occur elsewhere in the world. We recognize that the European Union (EU) and Switzerland have data protection laws that restrict the transfer of certain personal information, unless there is “adequate protection” for such information when it is received in the jurisdiction where the information is received.

To address this restriction as applicable to personal information processed within the United States and by our primary vendors outside of the European Economic Area (EEA), Travelport has implemented the European Commission’s model contracts. For other products and services, any transfers outside the EEA or Switzerland will be done for the purposes of performing or implementing products or services that you request.

With whom does Travelport share information?

Business partners:

Travelport may disclose some or all your personal information to business partners, including affiliates, service providers, travel agencies, management companies, and travel suppliers, as well as the processors that act on their behalf.

Third-parties:

From time to time, you may be offered the opportunity to receive materials or special offers from third parties. Travelport may share your personal information with such third parties for purposes of identifying such opportunities.

Other:

Travelport may also disclose personal information in cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our terms of use, or may be causing injury to or interference with any of Travelport's rights or property, other users, or anyone else. Travelport may disclose account information to third parties when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. In addition, if Travelport or its assets are acquired, your personal information will likely be transferred or disclosed in connection with such acquisition.

How can you control the usage of information?

Browser controls:

Some Internet browsers have features that allow a user to control the collection of personal information that occurs through that browser. Specifically, you may have the ability to control the use of cookies and to transmit “do not track” (“DNT”) signals to websites you visit. Information on Travelport’s use of cookies can be found here. With regard to DNT functionality, Travelport services generally do not respond to DNT signals because there is not yet a common understanding as to how to interpret and treat these signals.

Subject access requests:

European data privacy laws grant individuals subject to those laws (“European Residents”) certain rights with respect to the:

  • Access
  • Rectification
  • Erasure
  • Portability
  • Restriction or objection to processing of their own personal information

Requests (including opt-out requests and requests for applicable model clauses), questions, or complaints relating to your own personal information may be directed to Travelport at privacy@travelport.com or to the Privacy Officer at the addresses specified below.

Travelport
One Axis Park, 10 Hurricane Way
Langley, Berkshire SL3 8AG
United Kingdom
Attention: Privacy Officer / Legal Department
T: +44 (0) 1753 288000
F: +44 (0) 1753 288001

OR

Travelport
300 Galleria Parkway
Atlanta, Georgia 30039
United States of America
Attention: Privacy Officer / Legal Department
T: +1 770 563 7400
F: +1 770 563 7878

Once we receive your inquiry we will investigate the matter and respond to you promptly. We will endeavor to do this within 30 days. If this is not possible, we will contact you and let you know about a revised timeframe.

Travelport retains the right to use reasonable measures to authenticate the identity of any individual who requests access to their personal information or otherwise raises any questions.

Dispute resolution

If any European Resident experiences an issue regarding personal information that the European Resident cannot resolve directly with Travelport, such traveler has a right to lodge a complaint with the governing Data Protection Authority.

Information from minors

Travelport products and services are not intended for use by minors. We do not knowingly collect personal information from any minor child.

Publication and effective date

This policy is published by Travelport, LP on behalf of the Travelport group companies. Travelport, LP is a Delaware USA limited partnership with its principal place of business located at 300 Galleria Parkway, Atlanta, Georgia 30339, USA, T: +1 770-563-7400, F: +1 770-563-7878. We may update this policy from time to time and will post a prominent notice to inform users about significant changes.

Effective Date

This policy was last updated on 30th April 2018.

Archived

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