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Hotel Retailing opportunities for Agencies

Boost your recovery with our advice and insights


Hotel bookings are a key opportunity for agencies through COVID-19 and beyond. But the fluid nature of this pandemic means that bookers are faced with constant changes when it comes to restrictions, new travel trends, and a barrage of safety information —that together pose a real challenge to operational efficiency.

This hub is your source of relevant information, plus handy tips on how to integrate hotel retail into your agency’s recovery plan.

Travelport leading hotel booking rates


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Product benefits


Access over 300 hotel brands

COVID-19 has drastically altered consumer behavior. To secure bookings, your travel agency needs choice — by accessing the widest range of brands, as well as independent properties.


Get best deals for your customers

Travelport Exclusive Rates allows you to include an ‘exclusive’ element (like complimentary breakfast or free Wi-Fi).


Better commissions and competitive rates

Agents get better commission, and competitive flat rates (often fully flexible) — conveniently displayed side by side in Hotel Retail so you can compare rates and identify the best value. You don’t have to do anything extra to access or book, plus it speeds up your booking interactions.


Save time by staying within your workflow

Our Smartpoint Hotel Retail helps keep all your new and existing booking processes within one workflow, improving operational efficiency while giving your customers the best possible service.

Smartpoint hotel retailing capabilities video

Product features

Content and Engagement — everything you need, in one workspace

  • integrated images and multimedia videos
  • email quotes to travelers (including air, hotel, and car) using Trip Quote
  • email booked itineraries to travelers with details in one place
  • extensive set of styling, filtering, and configuration options in Custom Trip
Content and Engagement — everything you need, in one workspace

Exclusive Rates — more value for you, and your customers

  • access highly competitive best available rates and consortia, corporate and leisure negotiated rates — available in pre-pay, post-pay, and the negotiated rate functionality powers agency, merchant, and net rate commercial models. 
  • use Travelport Exclusive Rates to offer your clients the best available deal, especially in regions and countries where no corporate negotiated rates are available.
  • view NorthStar media and AAA ratings, plus integrated reviews from TripAdvisor with the five most recent reviews viewable.
Exclusive Rates

Locations — visual aids for search, bookings, and itineraries

  • integrated mapping display so users can zoom right down to street level and get details on where these hotels are located.
  • search for directions from point A to point B to create a map with the estimated distance to the destination.
  • search around a specific address, as well as by any reference point (such as company name or landmark) and create a link to the map to instantly share with your customer.

How to turn on Smartpoint Hotel Retail

It’s as easy as one, two, click to switch on hotel retail.

Step 1: Open Smartpoint and click the hotel icon to turn hotel retail on*.

  • In flex windows view you can find this on the left hand navigation
  • In classic view it can be found on the right hand navigation

Flex windows and Classic view

Step 2: Start booking

*Please note you must be on Smartpoint version 8.1 or above to use hotel retail

Not on the latest version? No problem. Get it now.
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Agents don’t have to do anything extra to access and book Travelport Exclusive Rates, which means the process is fast and super-easy for them. And with all available rates displayed side by side in Hotel Retail, it’s extremely easy for agents to compare rates and identify the one that offers the best value. By making it fast and easy to offer our corporate clients the best available rates, Travelport is helping us speed up booking interactions and improve our operating efficiency.

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Julie Deppe
VP of Enterprise Technology, World Travel, Inc.